Shipping/Returns/Exchanges
Thank You for ordering with us !!
We ask you keep your billing address and shipping address the same. We do not ship to P.O boxes. Make sure you are entering in the correct billing address that's associated with your bank card.
Processing occurs Monday-Friday (if you ordered on Friday, your order will be processed on the next business day which is Monday.)
domestic express shipping is 2-3 business days depending on your location.
Domestic regular flat rate shipping is 5-7 business days depending on your location.
There are no returns.
There are no order changes.
We are pleased to offer an exchange on unworn or tampered hair within seven (7) days of receiving your order.
Meaning: The hair CANNOT be worn, washed, brushed out, dyed, or altered in anyway. If so, the hair will be returned back to you.
You are responsible for all exchange shipping costs. We recommend that you send your exchange via USPS with a tracking number, because The Honest Collection will not be responsible for lost orders.
Contact via email.